At City Venue Management (CVM), we’re focused and committed to the health, safety and wellbeing of everyone that visits our facilities — including children, staff, family and friends. To make sure we can protect children, and to provide a safe and comfortable Learn to Swim environment, we adhere to all of the relevant policies and procedures. 

We believe taking a preventative and proactive approach to child safety is key to creating a secure space to swim for all. We do this by providing regular and extensive team training and development, which follow both our company core values as well as our work with Child Safeguard, the independent Child Protection experts within our industry. 

CVM CHILD SAFE CERTIFICATION

Child Safe Complaints Handling

CVM is committed to resolving and responding to all complaints from clients and the general public in a prompt, impartial, and just manner. To access our complaints handling policy for general complaints please Click Here.

To access information about how CVM handles Child Safety Complaints, please refer to the ‘Complaints Handling’ section in CVM’s Child Protection Policy.

To make a complaint please click here Please find our complaints form as a child-friendly version available for Download Here.

If you’d like to talk to us about our child safeguarding, please contact:  ChildSafe@cityvenuemanagement.com.au

CREATING POSITIVE SOCIAL RETURNS THROUGH COMMUNITY ENGAGEMENT

We are dedicated to delivering measurable social, health, and economic benefits to the communities we serve. With 40+ aquatic venues across Southeast Queensland and over 4.1 million annual visits, our mission extends beyond facility management—we create vibrant, healthy, and connected communities.

 Nationally, public aquatic facilities and swim schools generate more than $9 billion in annual benefits, equating to $27 per visit. At CVM, this impact translates into an estimated $111.2 million in combined economic, health, and social value each year, or $27.58 for every person who walks through our doors. This outcome reflects the power of aquatic centres to provide inclusive, safe, and community-focused spaces that deliver tangible returns. From an economic perspective, our venues contribute: $34.2 MILLION annually through local employment, workforce development, vocational training, and venue-driven commerce. Health benefits amount to: $30.6 MILLION with facilities improving physical and mental wellbeing, reducing healthcare costs, and encouraging lifelong aquatic safety skills that reduce drowning risks. Social impact accounts for: $46.5 MILLION generated through inclusive programs, enhanced community safety, opportunities for belonging, and stronger social capital. CVM’s people-first approach ensures our venues are more than just places to swim, they are hubs of growth, connection, and inclusion. By uplifting every member of the community, we reduce absenteeism, support healthy lifestyles, foster resilience, and create meaningful engagement. Our commitment to continuous improvement and accountability drives us to maximise social returns and build healthier, more connected communities for the future.

OUR COMMITMENT TO THE COMMUNITY ENHANCING THE LIVES OF PEOPLE WITH DISABILITIES 

We go beyond basic accessibility to create environments where individuals with disabilities can thrive. Our facilities feature ramps, aquatic wheelchairs, hoists, and specially tailored changing rooms at locations like Miami, Colmslie, and Parkinson. We actively collaborate with disability support services and caregivers, inviting groups to participate in aquatic movement activities.  Our comprehensive swimming lesson programs, available in one-on-one, small group, or integrated settings, are designed to empower people with disabilities, fostering independence and improving their quality of life. 

PROMOTING RECOVERY & REHABILITATION

 Our heated pools are ideal for physiotherapy, rehabilitation, and general recovery programs. The therapeutic benefits of warm water make our venues a preferred choice for many physiotherapists and their clients. With plans to broaden our offerings, we aim to support more individuals on their journey to recovery. 

SUPPORTING THE ELDERLY 

Our venues serve as gathering places for the elderly, particularly those participating in water walking groups. These sessions offer much more than exercise; they provide valuable social interaction and a supportive community. The buoyancy of water offers a gentle means of exercise, crucial for those dealing with joint pains or mobility issues, enhancing their physical health and social well-being. 

ADVANCING WATER SAFETY EDUCATION 

Understanding the critical importance of water safety, especially for children, we have made aquatic safety education a cornerstone of our mission. By extending our educational programs to childcare centres and schools, we actively work to prevent drowning incidents and promote safety. Our ongoing commitment to clear communication and signage at our venues underscores our dedication to safeguarding our communities. 

CONTRIBUTING TO GENERAL HEALTH AND WELLBEING

Recognising the impact of health and fitness on reducing the burden on Australia’s medical system, we view our role in providing well-maintained aquatic and leisure facilities as a fundamental responsibility. Our efforts aim to foster a healthier community, thereby contributing to the overall reduction of healthcare costs and creating a more vibrant society. 

EMPOWERING LOCAL COMMUNITIES

We create employment pathways for young people and diverse communities through school-based traineeships and partnerships like Aqua English. By providing real-world experience, qualifications, and tailored support, we build skills, confidence, and inclusion – empowering individuals while ensuring our workforce reflects community diversity and develops the next generation of leaders.

City Venue Management is committed to reducing environmental impact across its aquatic and leisure facilities by introducing low-impact products and sustainable operational practices.

Across the aquatic industry, facilities consume significant volumes of materials each day — from food and beverage packaging to cleaning supplies, pool chemicals, and maintenance products. Recognising the environmental footprint of these high-volume materials, City Venue Management has implemented a strategic initiative to identify more sustainable alternatives across its venues.

Working closely with suppliers and procurement partners, the organisation has begun transitioning to products and materials that reduce waste and environmental impact. Key initiatives include the adoption of sustainable packaging solutions, reducing non-recyclable materials within supply chains, and prioritising biodegradable alternatives wherever operationally possible.

These changes span multiple operational areas, including café and retail packaging, cleaning materials used within aquatic environments, and general consumables used across venues.

In addition, City Venue Management has begun transitioning elements of its operational vehicle fleet to hybrid engines, helping to reduce emissions associated with daily facility operations and logistics.

While each individual change may appear small, collectively these initiatives contribute to a meaningful reduction in the organisation’s carbon footprint.

By continuously reviewing operational materials and collaborating with suppliers to improve sustainability outcomes, City Venue Management aims to set a positive example for environmentally responsible aquatic facility management.