News

City Venue Management appointed to manage Gold Coast aquatic centres

City Venue Management and the Gold Coast community

City Venue Management (CVM) is honoured to have been appointed by the City of Gold Coast to manage and operate eight community aquatic centres across the Gold Coast. We know these centres are much more than places to swim. They are community hubs and an important part of everyday life – where children learn essential water safety skills, families spend time together, people stay active and healthy, athletes train, and lifelong connections are made. 

Working together through the transition

CVM will work closely with the City of Gold Coast and existing centre teams to support a smooth transition, while taking the time to understand each centre and the communities they serve. 

For customers, our priority is to provide welcoming, safe and well-managed facilities, with programs and services that help more people enjoy the benefits of swimming, fitness and aquatic recreation. We also recognise the important role these centres play beyond the pool. We value our role in supporting local swimming clubs, schools, community groups, events, programs and partnerships that bring people together.

As we get to know each community, we’ll listen to customers and local stakeholders to understand what is working well and where there may be opportunities to improve, grow participation and create even more value for the community.

Gold Coast Aquatic Centres

  • Gold Coast Aquatic Centre
  • Helensvale Aquatic Centre
  • Miami Aquatic Centre
  • Nerang Aquatic Centre
  • Palm Beach Aquatic Centre
  • Pimpama Sports Hub Aquatic Centre
  • Upper Coomera Aquatic Centre
  • Mudgeeraba Aquatic Centre (currently closed for renovations)

What does CVM do?

Managing a community aquatic centre is about much more than opening and closing the pool.

Our teams are responsible for a broad range of operational and customer-focused services, including:

  • Facility operations – day-to-day management and presentation of facilities
  • Lifeguarding and water safety – maintaining safe aquatic environments for customers
  • Customer service – creating welcoming and positive experiences
  • Aquatic programs – programs that encourage participation at every stage
  • Learn to Swim – helping children develop essential swimming and water safety skills
  • Squad and performance swimming – supporting swimmers to develop their skills and reach their potential
  • Community programs – activities that encourage health, wellbeing and participation
  • Events and activations – bringing communities together through experiences and events
  • Workforce management – supporting and developing the people who deliver services every day
  • Compliance and governance – meeting regulatory, contractual and operational requirements
  • Marketing and community engagement – connecting customers with programs, services and opportunities
  • Safety and risk management – identifying and managing risks across our facilities and operations

Frequently Asked Questions

Will CVM listen to the community?

Yes. Listening to customers and local communities will be an important part of the transition.

CVM has a long-standing connection with the Gold Coast community and will continue to work with customers, staff, clubs, schools, community groups and local partners to understand the needs of each centre and its community.

Customers will have opportunities to provide feedback and help inform opportunities to improve the customer experience across the aquatic centre network.

Will CVM change how each centre operates?

The move to a single strategic partner is intended to provide a more consistent experience across the City’s aquatic centre network while maintaining the individual role each centre plays within its local community.

Our focus will be on consistent standards for safety, service and operations, while continuing to understand each centre’s customers, clubs, schools, community organisations and existing programs.

Where opportunities for improvement are identified, they will be considered carefully with a focus on customer experience, participation and community outcomes.

Will my existing swimming lessons continue?

Yes. Learn to Swim lessons will continue as usual.

There are no changes to current lesson days or times as part of the transition, and customers can continue attending their usual lessons and programs as normal.

If any future improvements affect an existing lesson or program, customers will be communicated with directly.

Will Learn to Swim continue?

Yes. Learn to Swim programs will continue, and customers can continue to enrol and attend lessons as normal.

Learn to Swim and water safety will remain an important part of the City’s aquatic centre network, with opportunities over time to support greater participation and access to services across more locations.

Rackley Swimming is CVM’s Learn to Swim program and swim school, with a long-standing presence across Queensland. Rackley Swimming delivers swimming lessons for children of all ages and abilities, with a focus on developing water confidence, swimming skills and lifelong water safety.

Will my membership or existing bookings be affected?

No. Existing memberships, visit passes, classes, bookings and facility access will continue as normal.

Members can continue to use their memberships as usual, including accessing the gym, pools and booking group fitness and aqua classes where these are currently available.

Existing lane, pool, room and other facility bookings will also continue. Customers do not need to take any action as a result of the transition.

Will opening hours change?

There will be no reduction in the minimum opening hours of the aquatic centres as part of the transition.

What will CVM do differently?

The move to a single strategic partner creates opportunities to provide a more consistent customer experience across the City’s aquatic centre network and to give customers access to more services across more locations.

Over time, this may include opportunities to expand Learn to Swim, aquatic participation, health and wellbeing initiatives, community programming, school holiday activities and family-focused experiences.

Our focus will be on identifying improvements that deliver value for customers and local communities while building on the programs, relationships and services that already work well.

Why is the City of Gold Coast moving to a single strategic partner?

The City undertook an extensive review of its aquatic centre operations to identify a sustainable and efficient way to deliver aquatic services into the future.

The review considered customer experience, service consistency, safety and long-term value for ratepayers. Moving to a single strategic partner is intended to provide a more consistent experience across all City aquatic centres while the City retains ownership and oversight.

Following a competitive procurement process, City Venue Management was appointed as the City’s single strategic partner. Learn more about our existing council partners here.

What does the transition mean for existing centre staff?

Existing staff are an important part of each centre and bring valuable local knowledge, experience and community relationships.

CVM will work closely with existing centre teams throughout the transition, with a focus on supporting continuity and retaining local knowledge and experience wherever possible.

What can customers expect during the transition?

Customers can continue using their local aquatic centre as normal.

Existing memberships, Learn to Swim programs, visit passes, classes, bookings and facility access will continue as usual.

CVM will work closely with the City of Gold Coast and existing centre teams to support a smooth transition, maintain continuity of services and minimise disruption to day-to-day operations.

Further information will be communicated to customers as arrangements are confirmed.

Will local clubs, schools and community organisations still be supported?

Yes. Local partnerships and community programs will continue to be an important part of the City’s aquatic centres.

CVM will continue working with swimming clubs, schools, community groups, sporting organisations and other local partners to support participation, aquatic development, water safety, health and recreation across the Gold Coast.

The move to a single strategic partner also creates opportunities over time to expand services and community programming across the network.

Will Council still own the aquatic centres?

Yes. The City of Gold Coast will continue to own all eight aquatic centres.

CVM has been appointed as the City’s single strategic partner to manage and operate the centres. The City will retain ownership and oversight of the facilities and remain responsible for determining service levels and ensuring community outcomes.

Who will set the prices at the centres?

The City of Gold Coast will continue to be responsible for setting fees and charges across its aquatic centres.

CVM will not independently set fees and charges. These will continue to be reviewed through the City’s annual process and referred to Council for approval.

There are no changes to current fees and charges as a result of the decision to appoint a single strategic partner.

Six Brisbane Aquatic Centres achieve Gold Safety Status

Every day, thousands of people visit public pools to learn to swim, exercise, train, spend time with family and enjoy their local community. Creating an environment where people can participate with confidence requires a strong commitment to safety, compliance and high operational standards.

Safety is at the heart of every aquatic facility.

That commitment has been recognised across six Brisbane City Council aquatic facilities, which have achieved Gold Safety Status through Royal Life Saving’s aquatic safety assessment program.

Congratulations to the teams at:

  • Runcorn Aquatic Centre
  • Colmslie Aquatic Centre
  • Chermside Aquatic Centre & Water Park
  • Hibiscus Aquatic & Leisure Centre
  • Parkinson Aquatic Centre
  • Jindalee Aquatic Centre

What does Gold Safety Status mean?

Royal Life Saving’s Aquatic Facility Safety Assessment provides an independent assessment of an aquatic facility’s safety performance, legislative compliance and risk management.

The assessment considers a range of operational areas and is aligned with the Guidelines for Safe Pool Operations (GSPO), relevant Australian Standards and applicable state and territory requirements.

Achieving Gold recognition is an important acknowledgement of a facility’s commitment to maintaining strong safety and operational practices.

For customers, that work happens largely behind the scenes. It is reflected in the everyday processes, procedures, training and attention to detail that help aquatic facilities operate safely and effectively.

A team achievement

While the recognition is attached to each facility, it represents the collective effort of the people who work there every day.

From lifeguards and duty managers to customer service teams, swim teachers, maintenance staff and centre leadership, maintaining high safety standards requires everyone to understand their role and work together.

Aquatic environments are constantly changing. Customer numbers fluctuate, programs operate across different areas of a facility, weather conditions can change and different groups use the centre throughout the day.

Maintaining a high standard therefore requires more than having policies in place. It requires teams who are trained, attentive and committed to putting those standards into practice every day.

The Gold Safety Status recognises that ongoing commitment.

Preparing for a busy summer

The recognition comes at an important time of year as Brisbane’s aquatic centres prepare for the warmer months.

Summer is one of the busiest periods for public aquatic facilities, with more families visiting pools, children participating in swimming activities and communities making the most of their local facilities.

For the teams at Runcorn, Colmslie, Chermside, Hibiscus, Parkinson and Jindalee, Gold Safety Status provides an opportunity to recognise the work that has already gone into preparing their facilities and teams for the season ahead.

It is also a reminder that safety remains an ongoing responsibility.

Every swim, every lesson, every training session and every family visit relies on the commitment of the people working behind the scenes to create a safe and welcoming environment.

Congratulations to our Brisbane teams

We are incredibly proud of the teams at all six facilities and the professionalism they demonstrate every day.

Gold Safety Status is not simply an achievement to celebrate, it reflects an ongoing commitment to safety, compliance, continuous improvement and the communities these facilities serve.

As we head into summer, congratulations to everyone involved in achieving this recognition and thank you for the important work you do every day to help Brisbane’s aquatic communities swim, move, connect and thrive. 💙

Congratulations to the teams at Runcorn, Colmslie, Chermside, Hibiscus, Parkinson and Jindalee Aquatic Centres.

Four CVM Operated Logan Pools Achieve Platinum Safety Status

Logan pools recognized for aquatic safety excellence ahead of summer

Safety is at the heart of everything we do, which is why we’re incredibly proud to share that four CVM-operated aquatic centres in partnership with Logan City Council have achieved Platinum Pool Endorsement from Royal Life Saving Society Queensland Inc.

The Platinum Pools Program is Queensland’s leading aquatic safety recognition program and the highest level of recognition for aquatic facility safety. It acknowledges facilities that demonstrate excellence in safety management, risk mitigation, supervision systems and operational performance.

The four CVM-operated centres recognised are:

🏊 Beenleigh Aquatic Centre
🏊 Logan North Aquatic & Fitness Centre
🏊 Logan West Aquatic Centre
🏊 Gould Adams Park Aquatic Centre

Each centre achieved 100% compliance across rigorous aquatic facility safety assessments, maintaining this standard across consecutive years and demonstrating an ongoing commitment to continuous improvement.

The accreditation process includes a combination of independent safety assessments and mystery guest evaluations, ensuring facilities consistently meet the highest standards of aquatic safety and risk management.

A shared commitment to safety

The Platinum Pool Endorsement recognises more than a result on paper. It reflects the systems, supervision practices, operational controls and everyday actions of the teams working behind the scenes to reduce risk and create safer environments for the community.

Royal Life Saving Queensland State Manager Nikki Thornhill highlighted the achievement as a demonstration of a strong and consistent culture of safety across Logan’s public aquatic facilities.

For CVM, this recognition is a reflection of the commitment and professionalism of our teams across Logan.

CVM CEO Jay Clarke said safety remains paramount across every facility.

“Ultimately, this builds community confidence. When Logan families and swimmers visit these centres, they can feel confident they’re in a safe, well-managed facility that meets the highest standards.”

The four Platinum Pool Endorsements were announced by Logan City Mayor Jon Raven and presented by Paul Barry, Executive Director of Royal Life Saving Society Queensland Inc, with Cr Karen Murphy and Cr Mindy Russell joining the celebration.

Accepting the awards on behalf of CVM were Nicky Sloan, Chief Operating Officer; Tom Mills, Director of Safety & Systems; Nick Myler, Director of Operations; and Eugene Swart, Regional General Manager for our Logan pools.

We’re incredibly proud of the teams represented by these awards and the work they do every day — from lifeguard supervision and safety procedures to risk management, operational planning and continuous improvement.

Keeping Logan’s communities safe

Safety is particularly important as Logan’s aquatic facilities continue to welcome more visitors each year.

The city’s aquatic centres recorded more than 493,000 visits last financial year, a 23% increase on the previous year, while more than 94,800 learn-to-swim lessons were delivered across Logan’s six facilities.

New technology is also helping strengthen aquatic safety. AI drowning prevention technology is now operating at the new Beenleigh Aquatic Centre, following its initial Queensland rollout at Gould Adams Park Aquatic Centre in 2024. The technology uses cameras and artificial intelligence to help lifeguards identify swimmers who may be in distress.

As summer approaches, we look forward to welcoming Logan families, swimmers, learners and visitors back to our facilities.

Together with Logan City Council and Royal Life Saving Society Queensland, we’re proud to deliver aquatic environments where our communities can feel safe, welcome and confident.

Four centres. Platinum recognition. 100% compliance. One shared commitment to safety. 💙

Logan Aquatic Centre Open Days

To celebrate the start of the swim season, Logan’s six aquatic centres will also be hosting Open Days:

  • Logan North Aquatic & Fitness Centre: 12 September
  • Beenleigh Aquatic Centre: 12 September
  • Gould Adams Park Aquatic Centre: 12 September
  • Logan West Aquatic Centre: 13 September
  • Eagleby Aquatic Centre: 19 September
  • Bethania Aquatic Centre: 19 September

Caption: Mayor Jon Raven (centre) with (from left) Cr Mindy Russell, Royal Life Saving Society Queensland Executive Director Paul Barry, Cr Karen Murphy and CVM Director of Safety Tom Mills at Beenleigh Aquatic Centre.

Rackley Swimming Recognised at the 2026 ASSA Awards

What a night at the 2026 ASSA Awards of Excellence!

On 26 August 2026, the swim school community from across Australia came together at QT Gold Coast for an unforgettable evening of celebration and recognition.

As part of the ASSA SPARK 2026 Aquatics Conference, the Australian Swim Schools Association Awards of Excellence Gala celebrated the incredible swim schools, leaders, educators, teachers and industry professionals who continue to make a difference across swimming and water safety in Australia.

For Rackley Swimming, it was an incredibly proud night.

Across national and Queensland categories, our teams and people were recognised for the work they do every day to deliver exceptional swimming experiences, develop our people, support our communities and help shape the future of swimming and water safety.

From national gold awards to Queensland regional wins, national finalist recognition and highly commended awards, these achievements represent the dedication, passion and hard work of so many people across our organisation.

National Gold Awards for Rackley Swimming

🥇 Water Safety — Australia
Received by Shani Gold & Michelle Scudamore

🥇 Marketing & Communications — Australia
Received by Codi Tiedeman

Queensland Regional Winners for Rackley Swimming
🏆 Water Safety
🏆 Emerging Talent — Sophie Vickery, Rackley Swimming Kingston
🏆 Inclusive Swim School
🏆 Community Service
🏆 Marketing & Communications
🏆 Customer Service Excellence
🏆 Staff Development & Training — Rackley Swimming Colmslie
🏆 Swim School of the Year (up to 1,000 lessons per week) — Rackley Swimming Tobruk

National Finalists for Rackley Swimming
⭐ Emerging Talent — Sophie Vickery, Rackley Swimming Kingston
⭐ Inclusive Swim School
⭐ Community Service
⭐ Customer Service Excellence
⭐ Staff Development & Training — Rackley Swimming Colmslie
⭐ Swim School of the Year (up to 1,000 lessons per week) — Rackley Swimming Tobruk

Highly Commended
👏 Swim School Turnaround — Rackley Swimming Toowoomba
👏 Swim School Coordinator & Manager of the Year — Kim Rigby, Rackley Swimming Kawana
👏 Swim School of the Year (over 1,000 lessons per week) — Rackley Swimming Kawana

These awards represent so much more than certificates and trophies.

They recognise the people behind the programs, the lessons, the customer experiences and the communities we serve.

They celebrate the swim teachers who show up every day to build confidence and teach essential water safety skills. The managers who lead and support their teams. The facility teams who create welcoming environments. The leaders who continue to challenge what is possible. And every member of the Rackley Swimming family who contributes to the experience our customers have in our pools.

We are incredibly proud to see Rackley Swimming recognised alongside some of the best swim schools and aquatic professionals in Australia.

A huge congratulations to Sophie Vickery, Kim Rigby, Rackley Swimming Colmslie, Rackley Swimming Tobruk, Rackley Swimming Kawana, Rackley Swimming Toowoomba and every member of the Rackley Swimming team who contributed to these achievements.

And thank you to the Australian Swim Schools Association (ASSA) for creating an evening that celebrates the people and organisations working to make swimming and water safety better across Australia.

We’re proud to be shaping the future of swimming in Queensland and Australia.

Sam Short on the SPARK Stage

Sam Short, Rackley Swim Team athlete, Australian Olympian and proud Swimming Australia Dolphin, is taking his performances in the pool to new heights, and at the Australian Swim Schools Association (ASSA) SPARK 2026 National Aquatics Conference, he took to the stage to share the mindset, lessons and determination behind them.

Representing Rackley Swim Team on a national stage, Sam joined the Pathways to Purpose panel, speaking to an audience of swim school leaders, aquatic professionals and industry representatives from across Australia.

Alongside Rob Woodhouse, CEO of Swimming Australia; Jon Harker, Managing Director of Hark Attack and former President of ASSA; and Tim Welsford, CEO of Water Polo Australia, Sam shared his experiences as an elite athlete and the lessons he has taken from an extraordinary year in the pool.

The panel was hosted by Duncan Armstrong OAM OLY, motivational speaker and leadership consultant.

And what a year it has been.

In 2026, Sam claimed four gold medals at the Commonwealth Games in Glasgow, becoming the first man in Commonwealth Games history to win the 400m, 800m and 1500m freestyle at the same Games. But behind those performances are lessons that extend far beyond the results.

For a room full of people who help teach Australia’s next generation of swimmers, it was a powerful reminder that the pathway from the learn-to-swim pool to the world stage is built one step, one lesson, one training session and one belief at a time.

Sam represents what is possible when talent is matched with commitment, patience and the willingness to keep improving. And perhaps the most important message he can share with the swimming community is a simple one: It all starts with the belief that you can keep getting better.

We couldn’t be prouder to see Sam representing Rackley Swim Team on the national stage, not just as an elite athlete, but as an inspiration to the next generation of swimmers coming through our pools. 💙

Every journey to the world stage begins with a first step in the water.

67 Years of Community, Aquatics and Performance

One incredible legacy.

Last week, we gathered at Centenary Pool for one final sunset. 🌅

For 67 years, this iconic Brisbane venue has been part of the city’s story, a place where generations learned to swim, athletes trained, friendships were formed, careers began and countless memories were made.

But Centenary Pool’s greatest legacy isn’t the building. It’s the people.

For more than 16 years, City Venue Management has been privileged to be one of Centenary’s custodians. Through Rackley Swimming, thousands of children have learned essential swimming and water safety skills, swimmers have developed through Rackley Swim Team, and athletes coached by Damien Jones have gone on to represent Australia and compete on the world stage.

Yet beyond the lessons, lanes and medals, Centenary has always been about something bigger: community.

It’s the people who have walked through the gates, supported one another, taught, coached, trained, competed and cheered from the sidelines. It’s the team members who have dedicated years of their lives to the venue and the families who have made it part of their own stories.

We’d like to extend a special thank you to Councillor Vicki Howard for helping us celebrate this remarkable legacy, and to our long-standing team members Mel Murphy, Jenny Green and Michelle Scudamore for the care, commitment and community they have built at Centenary over so many years.

There’s a saying that feels particularly fitting:

“We don’t own places like Centenary. We simply get our turn looking after them.”

Now, that baton passes to a new chapter, with the site moving towards becoming part of the National Aquatic Centre for Brisbane 2032.

While this chapter closes, the legacy of Centenary Pool will continue through the people, memories and generations shaped by this remarkable place.

Thank you to everyone who has been part of the Centenary Pool community — past and present.

Here’s to 67 years of memories, an incredible legacy, and the next generation yet to come. 🏊‍♀️💙

CVM and Rackley at ASSA SPARK 2026 National Aquatics Conference

What an incredible few days at the Australian Swim Schools Association (ASSA) SPARK 2026 Aquatics Conference at QT Gold Coast.

Bringing together leaders, educators, suppliers, operators and passionate professionals from swim schools, aquatic facilities and the wider leisure industry from across Australia, SPARK 2026 was an opportunity to connect, learn, reflect and look towards the future of our industry.

For City Venue Management (CVM) and Rackley Swimming, it was also an opportunity to come together as a team and proudly represent the breadth of people who contribute to our aquatic operations across Queensland.

A strong CVM and Rackley Swimming presence

We were incredibly proud to see so many members of our team in attendance throughout the conference.

From Directors and Senior Management, to Regional Managers, Facility Managers, Swim School Managers, instructors and team members, SPARK brought together people from across our organisation who share a common passion: creating outstanding aquatic experiences and making a positive difference in the communities we serve.

Having such a broad cross-section of our team attend was a valuable reminder that the future of aquatics is shaped by people at every level of an organisation.

Every swim teacher who builds confidence in a nervous swimmer.
Every Swim School Manager who supports their team.
Every Facility Manager who creates a welcoming and safe venue.
Every Regional Manager who helps teams perform at their best.
Every leader who challenges us to think differently.

Together, these people form the foundation of our industry.

Taking our place in the national conversation

We were particularly proud to see members of our leadership team take to the stage throughout SPARK 2026, contributing their experience and perspectives through panel discussions, Hot Seat sessions and keynote presentations.

Being able to share our experiences with colleagues from across the country — while also listening to the experiences of others, created an important opportunity for open conversations about where the aquatic industry is today and where it needs to go next.

The challenges and opportunities facing our industry are bigger than any individual swim school, facility or organisation. They are shared across the sector, making collaboration and knowledge-sharing more important than ever.

SPARK created a space to ask important questions, challenge established thinking and consider what the future of aquatics could look like.

Looking back, looking forward

One of the most valuable aspects of SPARK 2026 was the opportunity to look at our industry from every angle.

What has the past taught us?

The aquatic industry has evolved significantly over generations. The way people learn to swim, engage with facilities, communicate with organisations and experience aquatic environments continues to change.

What are we doing today?

Today, our focus extends well beyond the swimming lesson itself. Customer experience, technology, communication, workforce development, safety, accessibility, community engagement and operational excellence all play a role in how people experience our venues and programs.

And where are we heading next?

That question is perhaps the most exciting of all.

The conversations at SPARK explored the future of leadership, innovation, technology, workforce, customer experience and the changing needs of our communities. They challenged us to think beyond what has always been done and consider how we can continue to improve.

For us, learning from other organisations is an important part of that process.

Hearing from swim schools and aquatic operators from across Australia provided new perspectives, practical ideas and plenty of inspiration to bring back to our own teams.

More than swimming lessons

At CVM and Rackley Swimming, we know our responsibility extends beyond delivering swimming lessons.

Learning to swim is an essential life skill, but the experience surrounding that learning matters too.

We want every person who walks through our doors to feel welcomed, supported and valued.

That means creating experiences that delight and engage our customers, delivering exceptional customer service and ensuring our people have the support, knowledge and tools they need to succeed.

It also means continuing to create safe, welcoming and inclusive aquatic environments for everyone — regardless of age, experience or ability.

Safety remains at the heart of everything we do.

Our industry has an important role to play in building water confidence, developing essential swimming and water safety skills and helping create safer communities. But we also have an opportunity to create spaces where people feel connected, included and confident in and around the water.

Learning from each other

Perhaps one of the greatest strengths of the aquatic industry is its people.

SPARK 2026 brought together people with different experiences, backgrounds, roles and perspectives, but with a shared commitment to improving the industry.

There was an opportunity to celebrate what is working, acknowledge the challenges we face and learn from the organisations and individuals tackling those challenges in new ways.

For our team, the conference reinforced the importance of continuing to ask questions, sharing knowledge and being willing to evolve.

Because innovation does not always mean completely reinventing what we do.

Sometimes it means taking something that already works and finding a better way to deliver it.

Sometimes it means listening more closely to our customers.

Sometimes it means investing in our people.

And sometimes it means having the courage to challenge an idea that has always been done a certain way.

Inspiring the next chapter

We returned from SPARK 2026 inspired, challenged and excited about what lies ahead.

The conversations we had, the people we met and the ideas we brought home will continue to influence the way we think about our work and the future of our venues, programs and teams.

As leaders in the aquatic industry across Queensland, we recognise that we have an important role to play in helping shape that future.

We don’t simply want to respond to change. We want to understand it, contribute to it and, where we can, help lead it.

Because the future of aquatics is something we don’t just want to watch unfold.

We want to help shape it.

Continuing to learn, lead and make a difference

A huge thank you to the Australian Swim Schools Association (ASSA) and Aquatics & Recreation Queensland (ARQ) for bringing together such an inspiring group of people for SPARK 2026, and to everyone who contributed their knowledge, experience and passion to the conference.

Most importantly, thank you to our CVM and Rackley Swimming teams who represented our organisation throughout the event.

Whether on stage, in the audience, in a workshop, having a conversation between sessions or simply connecting with another passionate aquatic professional, every interaction contributed to a bigger conversation about our industry’s future.

We are proud of our people, proud of the work we do and excited about where we are heading next.

Here’s to continuing to learn, lead, innovate and make a difference in the aquatic industry. 🏊‍♂️💙

A proud week for Rackley Swim Team at the 2026 Pan Pacific Championships

Following an incredible and action-packed month that saw our athletes compete on the international stage at the 2026 Commonwealth Games in Glasgow, the momentum continued as our Rackley Swim Team athletes travelled straight to Irvine, California, to represent Australia at the 2026 Pan Pacific Championships.

Across several days of world-class competition, our athletes delivered some truly outstanding performances, including gold and silver medals, personal bests, championship records and Australian records.

For everyone at Rackley Swimming, it was another incredible opportunity to watch our athletes race against some of the best swimmers in the world, and a wonderful reminder of what can be achieved through dedication, consistency and hard work.

Sam Short
A Record-Breaking Pan Pacs

It was an extraordinary competition for Rackley athlete Sam Short, who finished the Championships with an incredible three gold medals across the 400m, 800m and 1500m Freestyle.

Sam opened his campaign with a sensational 3:40.52 in the 400m Freestyle, securing gold and breaking the Pan Pacific Championships record previously held by Australian swimming legend Ian Thorpe, set back in 1999.

He continued his record-breaking run in the 800m Freestyle, clocking 7:37.02 to claim another gold medal and establish a new Pan Pacs record.

But Sam wasn’t finished.

In the 1500m Freestyle, he produced another extraordinary performance, stopping the clock at 14:33.97 to break Grant Hackett’s Australian Record, a record that had stood since 2001.

Three races. Three gold medals. Three major milestones.

To cap off an incredible Championships, Sam was also awarded Male Swimmer of the Meet, recognising his outstanding contribution across the competition.

What a performance from our distance star. 🏆

Meg Harris
Pan Pacific Champion

Meg Harris also had an outstanding Championships, representing Australia with the honour of serving as the Aussie flag bearer for the competition.

Meg produced an incredible finish in the 100m Freestyle, unleashing a powerful final 25 metres to race to the Pan Pacific title and claim gold.

She followed that up with a personal best of 23.89 in the 50m Freestyle, securing bronze in a historic final.

Meg also played an important role in Australia’s relay success, helping the Dolphins claim silver medals in both the 4×100m Freestyle Relay and 4×100m Mixed Medley Relay.

Another huge international campaign from Meg, showcasing the speed, determination and racing ability that have made her such an important part of Australian swimming.

Charlie Hawke
Speed and Relay Success

There was plenty to celebrate for Charlie Hawke, who produced some seriously fast swimming throughout the competition.

Charlie played a key role in Australia’s silver-medal-winning 4×200m Freestyle Relay, delivering an impressive 1:44.37 split as part of the Dolphins’ performance.

Individually, Charlie continued to show his versatility and speed across the Freestyle events, claiming silver in the B Final of the 200m Freestyle, finishing fourth in the 400m B Final and recording an impressive 48.91 in the 100m Freestyle.

Another valuable international racing experience for Charlie and another strong step forward in his development on the world stage.

Tiana Kritzinger
Pool to Open Water

Tiana Kritzinger showcased her incredible versatility at the Pan Pacific Championships, representing the Dolphins across both pool and open water competition.

In the 10km Open Water event, Tiana finished 11th overall in a time of 1:59:21 — an impressive result considering it was only her fourth-ever open water race.

She also backed up her open water campaign with strong performances in the pool, recording 16:16.43 in the 1500m Freestyle and 8:36.36 in the 800m Freestyle.

Tiana’s ability to step outside her traditional events and compete across both disciplines is a fantastic reflection of her adaptability, determination and willingness to challenge herself at the highest level.

Representing Miami Swimming Club, Max Giuliani finished sixth in the A Final of the 200m Freestyle before helping Australia secure silver in the 4×200m Freestyle Relay. A fantastic campaign from Max and another strong example of the incredible depth of talent coming through Miami Swimming Club.

Moesha Johnson delivered a historic Pan Pacs campaign, making history by winning Australia’s first-ever Pan Pacific Championships 10km Open Water gold medal. Moesha claimed victory in Long Beach in an impressive 1:55:33 before backing it up in the pool with bronze in the 1500m Freestyle in 15:53.49.

Congratulations to Rackley Swim Team Coaches Damien Jones and Tim Dilger, Miami Swimming Club Coaches David Proud and Paul Crosswell, and all of the coaching and support teams who work tirelessly behind the scenes to develop, prepare and support these athletes.

We are incredibly proud to support the swimming communities that help athletes progress from their very first swim through to competing on the world stage.

A Proud Moment for the Rackley Pathway

Behind every international performance is a huge team of people who make these moments possible.

A massive congratulations goes to Rackley Performance Head Coach Damien Jones, alongside the coaching and support staff who work tirelessly behind the scenes to prepare our athletes to perform at their best.

We also want to recognise the families, teammates and wider Rackley Swim Team community who continue to support our athletes throughout every stage of their journey.

From the pool deck to the stands and everything in between, high-performance swimming is a team effort.

The performances in Irvine are a wonderful reflection of the depth of talent coming through the Rackley pathway and the dedication, resilience and commitment of our athletes.

Coming off the back of the Commonwealth Games in Glasgow and straight into another major international competition, our athletes have shown incredible consistency and determination throughout an incredibly demanding period of racing.

We couldn’t be prouder.

Congratulations to Sam, Meg, Charlie, Tiana, Moesha and Max. 👏

We can’t wait to see what comes next. 💙🏊‍♂️

Keep pushing. Keep racing. Keep representing.

New High Performance Hub opens at Miami Aquatic Centre

City Venue Management proud to host AusTriathlon’s new High Performance Hub in partnership with the City of Gold Coast

Gold Coast, Queensland | August 2026: City Venue Management (CVM) is proud to support the next generation of Australian triathlon with the official opening of AusTriathlon’s new High Performance Hub at Miami Aquatic Centre.

Operated by City Venue Management on behalf of the City of Gold Coast, Miami Aquatic Centre will now play an important role in supporting Australia’s elite and emerging triathletes as they prepare for major international competition, including the LA 2028 and Brisbane 2032 Olympic and Paralympic Games.

The purpose-built High Performance Hub provides athletes and coaches with a dedicated environment to train, recover, collaborate and connect, strengthening the Gold Coast’s position as a leading destination for high-performance sport.

The Hub will also become home to AusTriathlon’s Ascent Academy, supporting more than 90 national pathway athletes as they progress through the Australian triathlon performance pathway.

For City Venue Management, the opening represents much more than a new high-performance facility. It is an opportunity to see one of the Gold Coast’s community aquatic facilities contribute to the development of athletes who may go on to represent Australia on the world stage.

City Venue Management CEO Jay Clarke said the organisation was proud to play a role in supporting AusTriathlon and the City of Gold Coast in delivering the Hub.

The partnership brings together the expertise of AusTriathlon, the investment and vision of the City of Gold Coast and the operational capabilities of City Venue Management to create an environment that supports both sporting excellence and the broader community.

AusTriathlon CEO Tim Harradine said the Gold Coast had become the home of Australian triathlon, with the High Performance Hub further strengthening the organisation’s connection to the region.

The Hub is designed to support athletes throughout the performance pathway, from emerging talent through to Olympic and Paralympic contenders, while maintaining a strong focus on athlete wellbeing alongside performance.

World Champion Matt Hauser also highlighted the significance of the new facility, noting the opportunity it creates for athletes to train and perform at a high level and its potential to support young triathletes across Australia as the sport looks towards LA 2028 and Brisbane 2032.

The opening further reinforces the Gold Coast’s reputation as a world-class sporting destination, with its training infrastructure, lifestyle and growing network of high-performance facilities providing an ideal environment for athletes and sporting organisations.

For CVM, the partnership is also a reflection of the broader role aquatic and leisure facilities can play within their communities.

From learn-to-swim programs and grassroots participation through to elite performance, facilities such as Miami Aquatic Centre can provide spaces that support people at every stage of their sporting journey.

As Australia looks towards two major Games on home soil and in the region, City Venue Management is proud that Miami Aquatic Centre will be part of that journey.

Echoing the value of the partnership, Gold Coast Mayor, Hon. Tom Tate, concluded: “The Gold Coast offers world-class training conditions, infrastructure and lifestyle.”

“This facility will not only support elite athletes but deliver long-term economic and community benefits for our city,” Mayor Tate said.

CVM is proud to host AusTriathlon, support the City of Gold Coast and help create an environment where Australia’s future triathlon champions can train, develop and thrive.

About City Venue Management

City Venue Management (CVM) is a leading operator of aquatic, leisure and sporting facilities across Queensland. Working in partnership with local government and community stakeholders, CVM manages facilities that support participation, wellbeing, recreation and high-performance sport.

CVM Partners with Baby Give Back to Support Local Families

City Venue Management (CVM) is proud to announce the community partnership with Baby Give Back, creating official donation collection points across selected aquatic and recreation facilities to support children and families experiencing vulnerability across Queensland.

Beginning this month, customers, staff and members of the local community will be able to donate quality pre-loved and new baby and children’s essentials at participating CVM venues.

Accepted donations include baby and children’s clothing from size 00000 through to size 5, nappies and wipes.

The initiative reflects City Venue Management’s ongoing commitment to creating healthier, stronger and more connected communities by supporting families both in and out of the water.

“Our venues are community hubs that welcome thousands of families every week. Partnering with Baby Give Back provides a simple but meaningful opportunity for our communities to support families while ensuring our commitment to social impact goes beyond recreation,” said Shani Gold, Programming, Partnerships & Strategic Development.

Baby Give Back works with frontline organisations including health, education and community services including domestic violence services, homelessness providers and child protection agencies to ensure donated items reach families along with the wraparound support they need.

“Every donation helps give babies and children a safer, healthier start in life. We are incredibly grateful to City Venue Management for opening their venues as community collection points and helping us reach even more families across Queensland,” said Deb Smith, Regional and Remote Coordinator, Baby Give Back.

The first collection points will launch in Townsville at:

  • Tobruk Memorial Pool
  • Kokoda Memorial Pool
  • Long Tan Memorial Pool
  • Northern Beaches Leisure Centre

Following the pilot, opportunities to expand the initiative across additional City Venue Management venues will be explored.

Community members are encouraged to donate:

  • New or pre-loved baby and children’s clothing (up to Size 5/6)
  • New nappies
  • Baby wipes

All donations will be collected, sorted and beautifully packed by Baby Give Back volunteers and distributed to families experiencing hardship across Queensland.

Together, City Venue Management and Baby Give Back are making it easier for local communities to give back one item at a time.

What a Commonwealth Games for Rackley Swim Team

What an extraordinary fortnight it has been in Glasgow, and we couldn’t be prouder of our Rackley Swim Team athletes who proudly represented Australia at the 2026 Commonwealth Games.

Rackley athletes shine on the world stage in Glasgow

After months of dedication, commitment and preparation, including a number of Rackley athletes competing at the Australian Swimming Trials in the lead-up to international selection, our swimmers stepped onto the world stage ready to showcase the results of their hard work.

The Commonwealth Games provided another incredible chapter in the journey of our athletes, and their achievements are a testament to the strength of Rackley Swimming’s high-performance program, coaches, support staff and the wider swimming community that continues to inspire excellence.

A historic Games for Meg Harris

Congratulations to Meg Harris on an incredible Commonwealth Games campaign, delivering a phenomenal performance across six events and securing six gold medals.

Meg’s events & medal tally included:

🥇 50m Freestyle
🥇 100m Freestyle
🥇 4x100m Freestyle Relay
🥇 Mixed 4x100m Freestyle Relay
🥇 Mixed 4x100m Medley Relay
🥇 4x100m Medley Relay

Meg dominated the pool throughout the Games, claiming Commonwealth titles in both the 50m and 100m Freestyle while playing a crucial role in four Australian relay victories.

Her outstanding achievements saw her equal the record for the most gold medals won by an Australian athlete at a single Commonwealth Games, becoming the first Australian swimmer since Emma McKeon to win six gold medals at a single Games.

Meg’s consistency, speed and determination continue to set the benchmark at the highest level of swimming, and we couldn’t be prouder to see her represent Rackley Swimming, Queensland and Australia on the international stage.

Sam Short makes Commonwealth Games history

Congratulations to Sam Short on an unforgettable Commonwealth Games campaign, where he secured four gold medals and was recognised as the recipient of the Keiran Perkins Award for Australian Male Swimmer of the Meet.

Sam’s events included:

🥇 400m Freestyle
🥇 800m Freestyle
🥇 1500m Freestyle
🥇 4x200m Freestyle Relay
🏊 200m Freestyle

Sam delivered a historic performance, becoming the first man in Commonwealth Games history to win gold in the 400m, 800m and 1500m Freestyle events at the same Games.

His achievements highlight his incredible consistency, resilience and ability to perform under pressure on the biggest stage. Sam continues to redefine what is possible in distance swimming, and we are incredibly proud of the way he represented Rackley Swimming and Australia.

Tiana Kritzinger celebrates an incredible Commonwealth Games debut

Congratulations to Tiana Kritzinger on an outstanding first Commonwealth Games campaign.

Making her debut on the international stage, Tiana competed in two individual distance freestyle events:

🏊 800m Freestyle — Finalist (5th)
🏊 1500m Freestyle — Finalist (6th)

Tiana’s appearance in two Commonwealth Games finals, including reaching her first individual Commonwealth Games final in the 1500m Freestyle, is a remarkable milestone and a reflection of her continued growth as an athlete.

Her breakthrough 2026 season has been a reflection of her dedication, determination and continued growth as an athlete. We know this is only the beginning for Tiana, and we can’t wait to see her continue to represent Rackley Swimming and Australia on the world stage.

A celebration of Rackley Swimming excellence

Together, Meg, Sam and Tiana contributed an incredible 10 Commonwealth Games gold medals, an achievement that reflects years of hard work, dedication and commitment from everyone involved in their journey.

A special congratulations also goes to Head Coach Damian Jones, whose athletes combined for 10 gold medals at these Games, a phenomenal coaching achievement and a testament to the world-class high-performance program at Rackley Swim Team.

From the athletes who competed at the Australian Swimming Trials, to those who continue to push themselves every day across our programs, squads and venues, these achievements represent the strength and depth of the Rackley Swimming community.

Australia’s swimming team delivered a historic campaign in Glasgow, claiming 37 gold medals in the pool, showcasing the strength of Australian swimming on the international stage.

To Meg, Sam, Tiana and every Rackley athlete who has chased their goals this season, thank you for inspiring our swimmers, our families and our entire community.

You have proudly represented Rackley Swimming, Queensland and Australia, and we can’t wait to see what comes next.

Once a Rackley swimmer, always part of the Rackley family 💙💚💛

A Community United: Miami Aquatic Centre’s ‘Swim For a Cure’ Raises Over $50,000 for Cancer Research

What an incredible day for the Miami Aquatic Centre community as swimmers, families, coaches, staff and supporters came together for Swim For A Cure, a meaningful event that showcased the incredible strength and generosity of the aquatic community.

Held in partnership with JAYD Swimwear and Cure Cancer Australia, Swim For A Cure was organised by Madi in honour of her late father, who sadly passed away from cancer in August last year. The event was created to celebrate his life while raising vital funds to support cancer research and continue Madi’s mission of making a difference.

More than 200 people attended the event, with 120 participants taking on the ocean swim, bringing together members of the Miami Aquatic Centre community, Rackley Swimming staff, coaches, swimmers and supporters from across the Gold Coast.

The day began with the premiere of a special short documentary sharing Madi’s story, the inspiration behind Swim For A Cure, and her incredible journey as she prepares to take on the challenge of swimming the English Channel in September. Through this challenge, Madi will continue raising funds and awareness for Cure Cancer Australia.

The event was a powerful reminder of what makes our aquatic community so special, the ability to come together, support one another and make a positive impact beyond the pool.

Together, the Swim For A Cure community raised an incredible $50,000+ for Cure Cancer Australia, helping contribute to life-changing cancer research and supporting a cause that has touched so many lives.

City Venue Management is incredibly proud to be part of a community that embraces initiatives like Swim For A Cure. Events such as these highlight the compassion, connection and community spirit that exists within our aquatic facilities and the people who make them so special.

We would like to thank everyone who participated, donated, volunteered and supported the event. Your generosity helped create a truly memorable day for the Miami Aquatic Centre community.

We wish Madi all the very best as she continues her preparation for her English Channel challenge in September. We’ll be cheering her on every step, and stroke, of the way. 🌊

Together, we swim stronger.

Building champions through connection, community and experience 🏊‍♂️

The Rackley Swimming Centenary National Pathway Squad recently travelled north to Rockhampton for a unique training camp experience, combining high-performance preparation with regional connection.

Fourteen swimmers from Centenary, all part of Rackley’s National Pathway Squad, spent the week training at the iconic Rockhampton 2nd World War Memorial Pool, embracing the opportunity to step outside their usual training environment and experience a different style of preparation.

Led by Coach Dan Busch, with support from Kelly from Rackley East Brisbane, the camp provided swimmers with the chance to develop as athletes, strengthen team culture and continue building the skills required on their performance journey.

Sometimes the best preparation comes from changing the environment. Taking our swimmers to a regional community, training at a local pool and immersing themselves in the experience provided a valuable reminder that growth happens both in and out of the water.

The team also enjoyed exploring the Rockhampton region, including a visit to Koorana Crocodile Farm, creating opportunities for connection, learning and memories beyond the pool deck.

The camp was a significant step in the journey for these athletes, with:
– 14 Centenary National Pathway Squad swimmers attending
– 1 swimmer preparing for Junior Pan Pacific Championships later this year
– 2 swimmers heading to Canberra this week for the Next Wave Invitational, a week-long program of training and racing for Australia’s next generation of swimmers

This was the first Rockhampton camp experience for the Centenary squad, building on the long-standing connection Coach Damien Jones has developed with the region through previous high-performance camps.

A huge thank you to the Rockhampton swimming community for welcoming our team and supporting another important step in our athletes’ journey.

Citypedia 2026

Last week, City Venue Management welcomed team members from across the organisation to The Glen Hotel & Suites for Citypedia 2026, an annual conference dedicated to learning, collaboration and connection.

Bringing together leaders and teams from across our diverse business, Citypedia provides an opportunity to reflect, share ideas and align on the future as we continue to grow and strengthen our culture.

Investing in Our People

At City Venue Management, we know our success is built on the passion, knowledge and commitment of our people. Citypedia is a reflection of our ongoing investment in creating opportunities for development, encouraging collaboration and fostering a culture where individuals and teams can thrive.

Through shared learning and meaningful conversations, the conference reinforces our commitment to delight, engage and grow together.

Learning from World-Class Experience

A highlight of the day was hearing from special guest speaker Toby Jenkins OLY, whose unique blend of lived experience, world-class frameworks and evidence-based tools provided valuable insights into leadership, mindset, performance and values.

Drawing on his experiences as an Olympian, elite performance coach and entrepreneur, Toby challenged attendees to think differently about achieving success and thriving in high-pressure environments.

Looking Ahead to FY27

Throughout the conference, leaders from across the business shared updates and outlined their vision and priorities for FY27.

Presentations from Kirsty Davies (Chief Financial Officer), Jay De Lee (Senior Accountant), Shani Gold (Director of Programs & Partnerships), Nick Myler (Director of Operations), Anastasia Ellerby (Director of Aquatic Sport Pathways) and Cameron Speechley (Director of Swim Schools) highlighted the exciting opportunities and strategic direction across our programs and operations.

Our executive leadership team, including Jay Clarke (Chief Executive Officer), Nicky Sloan (Chief Operating Officer) and Alana Jones (Chief Marketing Officer), also shared insights into the broader direction of the business and the opportunities ahead as City Venue Management heads confidently into FY27.

Strengthening Our Culture

Citypedia 2026 was made possible through the efforts of many people, with special thanks to Ashley Inns for bringing together another exceptional conference experience. Through thoughtful planning and execution, Ashley created an engaging and inspiring day that showcased the strength of our culture and the power of bringing our people together.

As City Venue Management continues to grow, our commitment to learning, inclusion and development remains at the heart of everything we do.

Because when our people thrive, our communities thrive.

Delight. Engage. Grow.

Every Child Deserves Water Safety

At City Venue Management and Rackley Swimming, we believe that learning to swim is more than just a life skill, it’s a fundamental opportunity that every child deserves.

That’s why, since 2025, Rackley Swimming has proudly partnered with the AWSOM Project to help deliver life-saving swimming and water safety education to children in Vietnam through the Survive and Thrive Program.

The program provides children with disabilities access to swimming and water safety lessons, helping them build confidence, develop essential skills, and reduce the risk of drowning. Recognising that transportation can often be a barrier to participation, the program also provides transport assistance to ensure children can safely attend their lessons.

As part of our ongoing commitment to water safety, each Rackley Swimming and City Venue Management venue sponsors a child through the Survive and Thrive Program. This support helps create opportunities for children who may otherwise never have access to formal swimming education.

For many Australians, swimming lessons are a normal part of growing up. However, for thousands of children around the world, access to swimming and water safety education remains out of reach. Through our partnership with AWSOM, we’re helping change that reality one child at a time.

Every child deserves the chance to feel safe and confident around water. Together, we can help create a future where more children have access to the skills they need not only to survive but to thrive.

How You Can Help

For just $62, you can sponsor a child for an entire year of swimming and water safety lessons through the AWSOM Project’s Survive and Thrive Program.

Your support can help provide access to life-changing education and give a child the opportunity to learn skills that could one day save their life.

To learn more or sponsor a child, visit:
https://www.awsomproject.com/surviveandthrive

Together, we’re working towards a world where every child has access to water safety education — because every child deserves water safety.

City Venue Management Steps Up for Darkness to Daylight 2026

At City Venue Management, creating safe, inclusive and connected communities is at the heart of everything we do. That’s why we are incredibly proud to stand alongside Challenge DV and strengthen our partnership in support of such an important cause.

Domestic and family violence continues to impact individuals, families and communities across Australia. By supporting Challenge DV and participating in Darkness to Daylight 2026, we are helping to raise awareness, start meaningful conversations and contribute to a future where everyone can feel safe, respected and supported.

Taking on 110km for Change

On Thursday 18 June, fifteen members of our Site Support Team will take on the incredible challenge of completing the 110km Darkness to Daylight overnight walk and run through Brisbane.

More than just a physical test of endurance, Darkness to Daylight symbolises the journey from fear and uncertainty towards hope, safety and healing. Every kilometre walked represents a commitment to ending domestic and family violence and supporting those affected by it.

A Partnership Built on Shared Values

Challenge DV recently recognised City Venue Management for our ongoing commitment to creating opportunities for people to learn, grow, connect and stay safe.

For more than 25 years, City Venue Management has been dedicated to delivering safe and welcoming environments through our aquatic facilities, community programs, employment pathways and recreational spaces. These values closely align with the mission of Challenge DV, which works tirelessly to support victim-survivors and advocate for lasting change.

Together, we believe that stronger communities are built through inclusion, education, safety and support.

Every Step Matters

We know that creating change requires collective action. By participating in Darkness to Daylight, our team is helping to raise vital funds that enable Challenge DV to continue delivering essential services, education programs and advocacy initiatives.

We invite our community, partners and supporters to stand with us and support this important cause.

Every step matters.
Every contribution counts.
Together, we can help bring people from darkness into daylight.

To support Team CVM and make a donation, visit:
https://www.darknesstodaylight.org/page/CityVenueManagement

Thank you to Challenge DV for the important work they do every day, and for welcoming Team CVM to our first Darkness to Daylight event. We look forward to making every step count.

Expanding our Footprint in Townsville

We are absolutely thrilled to officially share some exciting news for our North Queensland community! City Venue Management (CVM) has been appointed as the new operator for both the Kokoda Memorial Pool and Long Tan Memorial Pool, effective from 01 July 2026.

This milestone marks a proud expansion of our partnership with the City of Townsville. These two iconic local venues in Townsville will be joining our established regional family alongside Tobruk Memorial Baths and the Northern Beaches Leisure Centre, bringing our total managed network to 34 premier aquatic facilities across Queensland.

Honoring a Local Legacy

Before we dive into what the future holds, we want to take a moment to look back and extend our heartfelt gratitude. We would like to sincerely acknowledge David and Kristie from Love2Swim School for their years of dedication, tireless care, and immense contribution to water safety education across the Townsville community.

The positive impact they have made on local families is immeasurable, and our team is fully committed to honoring that legacy by ensuring a seamless, positive transition for all existing students, squads, and recreational swimmers.

Looking Ahead

“These iconic memorial pools play a critical role in promoting water safety, health, wellbeing, and community connection. Together with Council, we will ensure these facilities remain welcoming, vibrant, and accessible spaces that support people of all ages and abilities to lead active, healthy lifestyles.”

— Jay Clarke, CEO of City Venue Management

Whether you are training hard in the squad lanes, bringing your toddlers down for their first splashes, or keeping active with your morning laps, we cannot wait to welcome you poolside from 01 July 2026.

Rackley Swimming Partners with the Gold Coast Titans

Rackley Swimming has announced a new partnership with the Gold Coast Titans, bringing together two iconic Gold Coast organisations united by a shared commitment to community, participation and performance, connecting local families with one of the region’s most recognised sporting clubs.

As part of the agreement, Rackley Swimming will become the Exclusive Swimming Partner of the Gold Coast Titans, creating a dynamic platform to engage members, fans and families while promoting active, healthy lifestyles across the region.

With almost 30 years of swim education heritage and a strong presence across Queensland, Rackley Swimming plays a vital role in building water confidence and safety for thousands of children and families each week.

From first strokes in learn-to-swim classes through to high performance pathways, Rackley Swimming has built a reputation for developing swimmers at every stage of their journey, including Olympians Maximilian Giuliani, Sam Short, Meg Harris and Tommy Neill.

At Rackley Swimming, generations of teachers have spent decades dedicated to teaching water safety and building swimming confidence in children of all ages. Rackley Swimming believes learning to swim is more than just a life skill, it’s a vital part of growing up in Queensland.

This partnership highlights the natural crossover between swimming and rugby league, discipline, resilience, performance and confidence, while creating new opportunities for the Titans to connect with their community beyond game day.

Jay Clarke, Chief Executive Officer of City Venue Management, said:

“Our team at City Venue Management is passionate about creating environments that bring communities together, and this partnership with the Titans is a strong reflection of that vision.

There’s a natural alignment between what we do, building confidence, encouraging participation and creating positive experiences for kids and families, and we’re excited to bring that to life together across the Gold Coast.”

Steve Mitchell, CEO of the Gold Coast Titans, said:

“We’re thrilled to welcome Rackley Swimming and City Venue Management to the Titans family. This partnership strengthens our connection with the Gold Coast community and gives us new ways to engage our members and fans beyond game day.

Rackley has taught generations of Queenslanders to swim, and its strong local presence makes this a natural fit for our club as we continue to inspire healthy, active lifestyles across our community.

We’re proud to use this partnership to connect grassroots participation with elite sport, strengthening engagement with Titans members and fans while reinforcing the role both organisations play in shaping stronger, more confident communities across the Gold Coast.”

City Venue Management has been appointed to manage Riverway Lagoon in Townsville

Exciting news!

We’re proud to announce that City Venue Management has been appointed to manage Riverway Lagoon in Townsville, in partnership with Townsville City Council.

One of North Queensland’s most iconic community spaces, Riverway Lagoon offers a unique place for locals and visitors to swim, relax and connect along the beautiful Ross River.

We’re excited to bring our expertise in aquatic operations, safety and community programming to this incredible facility, while preserving the relaxed, family-friendly atmosphere the lagoon is known for.

This appointment strengthens our presence in North Queensland alongside Tobruk Memorial Baths and Northern Beaches Leisure Centre, continuing our commitment to supporting active and healthy communities.

We look forward to working closely with Townsville City Council and welcoming the community to Riverway Lagoon.

hashtag#Community hashtag#Aquatics hashtag#Townsville hashtag#CityVenueManagement

📸: Townsville City Council

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CVM Summit Wrap: Diving into FY27

That’s a wrap on the City Venue Management Summit Planning for FY27, held on the Gold Coast, and what an incredible few days it was.

Bringing together leaders from across the business, this year’s summit embraced the theme “Dive On In”, setting the tone for open conversation, bold thinking, and a shared commitment to what lies ahead.

Setting the Vision

Day one was all about alignment, energy, and setting the foundation for the future. With teams coming together in one room, the focus was on exploring our strategy and identifying the opportunities that will shape the next financial year.

There was a strong sense of momentum throughout the day, leaders challenging each other to think bigger, push boundaries, and approach the future with clarity and purpose. The collaboration and ideas shared were a powerful reminder of what can be achieved when we are aligned and working toward a common goal.

Turning Ideas Into Action

Building on that momentum, day two saw the energy continue to rise. Sessions focused on innovation, continuous improvement, and how we can elevate the standard across all venues.

Through open discussion and shared insights, teams explored practical ways to bring ideas to life—ensuring that the inspiration from the summit translates into meaningful action across the business.

A clear theme emerged: when we collaborate, support one another, and commit to excellence, the possibilities are limitless.

Looking Ahead

As the summit comes to a close, the focus now shifts to execution. With a clear vision, renewed energy, and strong alignment across the business, City Venue Management is well-positioned for a successful FY27.

The conversations, ideas, and connections formed over the two days will continue to shape the way we move forward, together.

Onwards and upwards.

#DiveOnIn

The Biggest Meet of the Year

Rackley Squad Swimmers take on the Australia’s Biggest Stage. The one they’ve worked all season for 🔥

Rackley Swimming Squad Programs partner with  13 local swim clubs, including Rackley Swim team, which has swimmer training across pools in Brisbane. Over 150 athletes from 9 of these clubs compete at the 2026 Australian Age Swimming Championships (11-18 April 2026) at the Gold Coast Aquatic Centre!  

They have done the training, now it’s time to race. This week is the pinnacle of the year for them. Racing the best in the country, stepping up when it counts, and doing it alongside their teammates.  We know it’s not just about results, it’s the smiles, the tears, and the memories that stick long after the Championships are over, and well beyond their swimming careers. 

As we move through the Championship week, Rackley Swim Team would like to thank City Venue Management for their generous and ongoing support of our club and swimming programs across the southeast region. We are incredibly proud to be part of the CVM family and affiliated with such a strong and passionate community of swim clubs working together to develop athletes and coaches across Queensland. 

We wish all the Rackley Squad Swimming athletes from all our sister clubs the very best as they take on Australia’s best this week and embrace every moment of this incredible experience. 

8 from Centenary Dolphins Swim Club

9 from Helensvale Swim Club

10 from Kawana Waters Swim Club

3 from Lightning Swim Club

6 from Logan Vikings Swim Club

43 from Miami Swimming Club

10 from P​elican Waters Swim Club

3 from Townsville Tourist Swim Club

The opportunities provided by CVM’s commitment to swimming continue to play a vital role in the growth of our swimmers and the strength of our club. 

Racing hard. Backing each other. Living every moment. This is Swimming. 

Miami Aquatic Centre Achieves Prestigious Platinum Pools Endorsement

Miami Aquatic Centre has been awarded the prestigious Platinum Pools Endorsement, recognising the venue as one of the highest-performing aquatic facilities in the industry. Out of 453 pools assessed nationally, only four facilities achieved this elite status, placing Miami Aquatic Centre among the top 1% for aquatic safety and risk management.

The Platinum Pools Program recognises aquatic facilities that consistently demonstrate exceptional standards in safety, compliance, and operational excellence. To achieve Platinum Endorsement, facilities must successfully complete a rigorous combination of assessment processes annually and achieve a 100% compliance score on the Safety Assessment each year over successive financial years.

With only a limited number of Platinum Endorsements available, this recognition highlights Miami Aquatic Centre’s ongoing commitment to maintaining the highest standards for the community, ensuring a safe, well-managed, and high-quality aquatic environment for all visitors.

Beenleigh Aquatic Centre Officially Opens

A New Chapter for Community and Connection

City Venue Management was proud to officially open the Beenleigh Aquatic Centre on 21 March 2026, marking a significant milestone for the City of Logan and its community.

This redevelopment represents far more than a refreshed facility, it is the continuation of a story that has been part of Beenleigh for over 50 years. Generations have learned to swim, trained, competed, and created lifelong memories at this site. Now, with a $24.7 million transformation, the centre has been reimagined to support the community for decades to come.

A Meaningful Beginning

The opening ceremony began with a Welcome to Country by Aunty Robyn Williams, a respected Yugambeh Elder, educator, and passionate First Nations advocate. Her words were a powerful reminder of the importance of connection, to community, to culture, and to place.

Celebrating Collaboration and Investment

The official opening was hosted by Jay Clarke, CEO of City Venue Management, who shared a clear vision for the centre’s future—highlighting that this is not simply a reopening, but a place where future generations will build confidence, develop skills, and thrive in the water.

We were honoured to hear from a number of distinguished speakers who played a key role in bringing this project to life:

  • Mayor Jon Raven, Logan City Council, who spoke to the importance of investing in community infrastructure
  • Karen Murphy, Division 12 Councillor, who expressed her pride in delivering a facility for the Beenleigh community
  • Rowan Holzberger, Federal Member for Forde, who highlighted the value of national investment in active, healthy lifestyles
  • Michael Crandon, State Member for Coomera, representing the Deputy Premier of Queensland and acknowledging the State’s support

This redevelopment was delivered through the SEQ Liveability Fund under the SEQ City Deal, with $15 million invested by Logan City Council and a combined $9.7 million contribution from the Australian and Queensland Governments. The vision was brought to life through the expertise of Mode Design and Box & Co, whose work has delivered a truly state-of-the-art aquatic facility.

Honouring a Lasting Legacy

A special moment during the ceremony was the recognition of Robert Nay, an Australian Olympic and Commonwealth Games swimmer who competed at the 1972 Munich Olympics. It was a privilege to welcome Karin Nay, representing the Nay family, as we continue to honour his legacy at the centre.

Built for the Future

The upgraded Beenleigh Aquatic Centre will provide a wide range of opportunities for the community, including:

  • Learn to swim programs for all ages through Rackley Swimming
  • Competitive squad training in the new 50m pool
  • Expansion of the Logan Vikings Swim Club as the resident club
  • Group fitness, aqua classes, and family recreation
  • A dedicated splash park to help young children build water confidence

Looking Ahead

City Venue Management is incredibly proud to operate and care for the Beenleigh Aquatic Centre as it enters this exciting new chapter.

By honouring its rich history while embracing innovation and opportunity, the centre is set to become a cornerstone for community connection, health, and aquatic excellence for generations to come.

Kawana Aquatic Centre supports Bloomhill Cancer Care!

Exciting news from our team at Kawana Aquatic Centre on the Sunshine Coast!

Our team has been working with Bloomhill Cancer Care to support an upcoming charity swim event on 29 March 2026. What first started as a small community idea has quickly grown into a 10-team charity swim, bringing together local swimmers, supporters and the wider community for an important cause.

The event will also welcome special guests including the Sunshine Coast’s Mayor Rosanna Natoli, alongside Olympic swimmers Kaylee McKeown, Taylor McKeown, and Jake Packard.

It’s fantastic to see our venues supporting initiatives that bring the community together while raising awareness and support for organisations making a real difference. We look forward to seeing this event make a meaningful impact across the Sunshine Coast.

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Supporting Swimming at EVERY level of the sport.

We’re proud to support #swimming at every level of the sport. 🏊‍♀️

Across more than 22 venues throughout South East Queensland, our squad programs support over 3,000 swimmers training each week, helping athletes of all ages build confidence, endurance and a lifelong love of the water through Rackley Swimming.

A special acknowledgement goes to our coaching leadership team, Anastasia Ellerby, Josh Smith, and Tim Dilger, whose dedication and expertise continue to support swimmers, coaches and clubs across our network.

Behind every great swimmer is a strong support system, from passionate coaches and committed families to the wider Rackley Swimming and City Venue Management community.

For swimmers who have mastered the fundamentals, Rackley Squad Training provides the next step in their journey. Our programs support both junior and adult swimmers, offering structured pathways from skill development through to performance and competitive swimming.

Club swimming provides the opportunity to put training into action, with swimmers competing at local, regional and national meets, while building resilience, teamwork and confidence along the way.

From Junior Squads through to Gold and Performance Squads, swimmers train under the guidance of highly qualified coaches, developing technique, fitness and focus in a supportive team environment.

💦 Ready to take your swimming to the next level?
Book a free squad assessment at your nearest venue and discover the Rackley Squad community.
🔗 https://lnkd.in/ghvrk_Dq

Replenish and Reforestation – Project 166

Since the industrial revolution, 375 billion tons of carbon has been emitted into our atmosphere and repairing this damage is no small feat. Environmental scientists estimate that it will take the planting of 1.3 trillion trees to sequester the earth’s legacy carbon. This seemingly impossible task becomes manageable upon the realisation that all it takes is for every person on earth to plant 166 trees. As part of CVM’s Replenish & Reforestation strategy, our non-for-profit ‘Project 166’ was formed in 2021. Project 166 acquired 1,200 acres of over-farmed and arid land in Oman Ama, QLD, with the goal of planting 166,000 trees as part of a reforestation and carbon sequestration initiative. CVM is a proud supporter and active participant in the project, contributing to its ongoing activities and sustainability efforts.  The Project also offers an invaluable education and inspiration for our staff through talks, sharing resources and university engagement and partnerships.

OUR IMPACT SO FAR… 

7800+ TREES PLANTED 

2.8 ACRES PROTECTED 

22 PLANTING CAMPS

CVM supports Brisbane City Council’s $2 Summer Dips program.

Summer is here 😎

Now in its third year running, we’re proud to support Brisbane City Council’s initiative to make swimming more accessible for everyone this summer.

Brisbane Lord Mayor Adrian Schrinner has announced the return of the $2 Summer Dips program, giving residents entry to 22 pools across Brisbane for just $2 from 1 December 2025 to 28 February 2026.

We are thrilled to help bring this program to life once again and welcome our community in for a safe, fun, and affordable summer.

Acacia Ridge Leisure Centre
Centenary Pool
Chermside Pool
Colmslie Aquatic Centre
Hibiscus Sports Complex Pool
Jindalee Pool
Parkinson Aquatic Centre
Runcorn Pool
Spring Hill Baths

Centenary ‘Candy Cane Lane’ Dive-In Movie Night!

Centenary Aquatic Centre was the place to be last week for our festive ‘Candy Cane Lane’ Dive-In Movie Night!

Guests enjoyed a fun-filled evening by the pool, and the event was a fantastic success. A big thank you to everyone who joined us in making it such a memorable night!

Helensvale Aquatic Centre parters with Cérge

✨ Exciting news from Helensvale Aquatic Centre! ✨

As part of City Venue Management’s vision to make our venues more accessible and inclusive for all customers, we’ve introduced new accessibility tools in partnership with Cérge.

From virtual tours to white-label website integration, these tools help ensure every visitor can plan, explore, and enjoy our facilities with confidence.

A series of Accessible Tools have been developed for Helensvale Aquatic Centre to ‘Know before you go’ and understand our venue’s accessibility ahead of time: https://lnkd.in/gUuCsBCr

We’re proud to take this step towards creating more inclusive spaces in our community. 🌊

hashtag#Accessibility hashtag#Inclusion hashtag#Community hashtag#Aquatics hashtag#CityVenueManagement

Rackley Swimming wins ASSA 2025 National Award

Last week, Rackley Swimming was honoured with the ASSA 2025 National Award for Marketing & Communication for our Swim to Win campaign! 🏆💙

A huge congratulations to our incredible Marketing team, our CMO Alana Jones, and all of our venue teams who brought this campaign to life.

We’re also proud to celebrate our amazing nominees recognised at the ASSA National Awards in Sydney:
👏 Swim School of the Year – Rackley Swimming Robina
👏 Swim School of the Year – Rackley Swimming Parkinson
👏 Swim School Manager of the Year – Jade Hornbuckle (Rackley Swimming Parkinson)
👏 Emerging Talent Award – Kaya Coupe (Rackley Swimming Runaway Bay)

Well done to everyone involved – what an incredible achievement for our team 💙

View the post on LinkedIn

Creating Inclusive and Accessible Aquatic Experiences

Inclusive design and accessibility are becoming central priorities in the aquatic and recreation sector.

City Venue Management continues to work alongside local government partners to ensure aquatic centres are welcoming and accessible for people of all abilities.

Recent facility upgrades at many of our facilities have introduced features such as:

  • accessible changing facilities
  • aquatic wheelchair access
  • hoists for assisted pool entry
  • digital tools that allow visitors to understand venue accessibility before arriving.

These initiatives help remove barriers to participation and ensure that aquatic facilities remain inclusive spaces for the entire community.

By prioritising accessibility and inclusive design, City Venue Management reinforces its commitment to creating experiences that truly delight and engage all visitors.

Major Upgrade at Kawana Aquatic Centre Enhances Community Access

The recent completion of stage two upgrades at Kawana Aquatic Centre marks a significant milestone for one of the Sunshine Coast’s busiest aquatic facilities.

Operated by City Venue Management, the centre has undergone a multimillion-dollar redevelopment that includes new amenities, expanded outdoor spaces, and enhanced accessibility features.

The upgrade forms part of Sunshine Coast Council’s $14 million investment to improve community sporting infrastructure and meet the growing demand for aquatic facilities across the region.

New facilities include:

  • expanded public amenities
  • additional car parking
  • a new café and social spaces
  • improved accessibility infrastructure including a Changing Places facility.

The improvements allow the centre to support more than 200,000 visitors annually, while expanding opportunities for learn-to-swim programs, competitive training and community recreation.

For City Venue Management, the redevelopment reflects a shared vision with local government partners to deliver modern aquatic facilities that support community wellbeing and sporting excellence.

Solar Roll-Out Scheme.

City Venue Management continues to explore innovative ways to improve sustainability across its aquatic and leisure facilities, including the gradual rollout of solar energy solutions at selected venues.

Aquatic centres are energy-intensive facilities by nature. Heating pools, running filtration systems, and maintaining comfortable environments for visitors year-round places significant and consistent demand on energy infrastructure. Integrating renewable energy solutions such as solar power offers a meaningful opportunity to reduce that consumption while supporting long-term environmental goals.

Through collaboration with facility owners and local government partners, City Venue Management is supporting initiatives to incorporate solar infrastructure into aquatic centre operations where feasible. The rollout spans nine facilities across the region, encompassing a combined solar capacity of approximately 677 kilowatts.

Each site has been assessed individually, with system sizes tailored to the scale and energy profile of the facility. Installations range from smaller community pools through to major multi-use aquatic and health club complexes. Where conditions allow, systems are designed to maximise self-consumption, meaning the energy generated onsite is used directly by the facility rather than exported to the grid.

Collectively, the installed systems are projected to generate over 900,000 kilowatt hours of clean energy annually, with an estimated lifetime carbon saving of more than 15,000 tonnes of CO2 equivalent across the portfolio. These figures reflect the scale of impact that a coordinated, multi-site approach to renewable energy can deliver.

Two additional facilities are currently progressing through final stages, with solar integration pending. Once operational, these sites will further strengthen the organisation’s renewable energy footprint.

While each facility presents unique infrastructure considerations, City Venue Management continues to assess opportunities to integrate renewable energy solutions as part of its broader sustainability strategy. By embracing environmentally responsible technologies and working collaboratively with site owners and partners, the organisation is working to ensure that aquatic and leisure facilities remain both valued community assets and environmentally conscious operations for the long term.

ESG Practices

Environment

As an organisation we believe that our reason for being has a tremendous positive impact to the people and communities that we serve. We help create safer, more fulfilled communities through our core focus of learn-to-swim classes, operating community leisure venues, and being a major employer throughout Southeast Queensland. Our environmental journey over the past few years has laid a strong foundation, driven by passionate teams and a commitment to doing better. However, we recognise that much of our current activity is tied to legacy initiatives—and now is the time to evolve. These activities across our operational footprint inherently have an impact to the planet’s sustainability. As an organisation, we are committed to offset any negative impact and protect the planet and deliver a positive environmental legacy for future generations as we operate and grow our business. Building on what we’ve learned, we are entering a new phase: one that is intentional, data-informed, and aligned with our long-term vision for environmental leadership. As part of our sustainability journey, along with the support of our senior leadership team, industry experts, and environmentalists, our team has continued in 2023 – 2022 working on a coordinated & structured framework around four key focus areas to drive our sustainability goals to align with our objectives of being Net Zero by 2040. Understanding our current carbon footprint & providing the road map to ultimately achieve net zero has been an important factor this year for City Venue Management. 

We recently engaged with a sustainability intelligence organisation to calculate our complete climate footprint, including Scope 1, 2 & 3 emissions according to the Greenhouse Gas Protocol (GHGP). Whilst this process is ongoing, the benefit to execute our net zero plan by 2040 becomes more achievable with quantifiable data driving our decision making.

Social

While we aim to reduce our environmental impact, we strive to be a positive force within our local region. In fact, our whole business serves society. We’re helping create safer, more fulfilled communities through our venues, and we’re a major employer throughout South East Queensland — providing jobs for hundreds of people of all ages and backgrounds.

Corporate Governance

We constantly strive to be an ethical, responsible organisation. Which is why corporate governance is more than a guide — it’s woven into the very fabric of our business. Our values, behaviours and beliefs come from the very top, and our senior management lead by example. We’ve also embraced the value of an exceptional advisory board, made up of experts from both our industry and the wider business community. With their support, we can focus on moving in the right direction, in the right way.

CVM’s commitment to child safety.

At City Venue Management (CVM), we’re focused and committed to the health, safety and wellbeing of everyone that visits our facilities — including children, staff, family and friends. To make sure we can protect children, and to provide a safe and comfortable Learn to Swim environment, we adhere to all of the relevant policies and procedures. 

We believe taking a preventative and proactive approach to child safety is key to creating a secure space to swim for all. We do this by providing regular and extensive team training and development, which follow both our company core values as well as our work with Child Safeguard, the independent Child Protection experts within our industry. 

Child Safety Policies

CVM CHILD SAFE CERTIFICATION

Child Safe Complaints Handling

CVM is committed to resolving and responding to all complaints from clients and the general public in a prompt, impartial, and just manner. To access our complaints handling policy for general complaints please Click Here.

To access information about how CVM handles Child Safety Complaints, please refer to the ‘Complaints Handling’ section in CVM’s Child Protection Policy.

To make a complaint please click here Please find our complaints form as a child-friendly version available for Download Here.

If you’d like to talk to us about our child safeguarding, please contact:  ChildSafe@cityvenuemanagement.com.au

Social Inclusion

CREATING POSITIVE SOCIAL RETURNS THROUGH COMMUNITY ENGAGEMENT

We are dedicated to delivering measurable social, health, and economic benefits to the communities we serve. With 40+ aquatic venues across Southeast Queensland and over 4.1 million annual visits, our mission extends beyond facility management—we create vibrant, healthy, and connected communities.

 Nationally, public aquatic facilities and swim schools generate more than $9 billion in annual benefits, equating to $27 per visit. At CVM, this impact translates into an estimated $111.2 million in combined economic, health, and social value each year, or $27.58 for every person who walks through our doors. This outcome reflects the power of aquatic centres to provide inclusive, safe, and community-focused spaces that deliver tangible returns. From an economic perspective, our venues contribute: $34.2 MILLION annually through local employment, workforce development, vocational training, and venue-driven commerce. Health benefits amount to: $30.6 MILLION with facilities improving physical and mental wellbeing, reducing healthcare costs, and encouraging lifelong aquatic safety skills that reduce drowning risks. Social impact accounts for: $46.5 MILLION generated through inclusive programs, enhanced community safety, opportunities for belonging, and stronger social capital. CVM’s people-first approach ensures our venues are more than just places to swim, they are hubs of growth, connection, and inclusion. By uplifting every member of the community, we reduce absenteeism, support healthy lifestyles, foster resilience, and create meaningful engagement. Our commitment to continuous improvement and accountability drives us to maximise social returns and build healthier, more connected communities for the future.

OUR COMMITMENT TO THE COMMUNITY ENHANCING THE LIVES OF PEOPLE WITH DISABILITIES 

We go beyond basic accessibility to create environments where individuals with disabilities can thrive. Our facilities feature ramps, aquatic wheelchairs, hoists, and specially tailored changing rooms at locations like Miami, Colmslie, and Parkinson. We actively collaborate with disability support services and caregivers, inviting groups to participate in aquatic movement activities.  Our comprehensive swimming lesson programs, available in one-on-one, small group, or integrated settings, are designed to empower people with disabilities, fostering independence and improving their quality of life. 

PROMOTING RECOVERY & REHABILITATION

 Our heated pools are ideal for physiotherapy, rehabilitation, and general recovery programs. The therapeutic benefits of warm water make our venues a preferred choice for many physiotherapists and their clients. With plans to broaden our offerings, we aim to support more individuals on their journey to recovery. 

SUPPORTING THE ELDERLY 

Our venues serve as gathering places for the elderly, particularly those participating in water walking groups. These sessions offer much more than exercise; they provide valuable social interaction and a supportive community. The buoyancy of water offers a gentle means of exercise, crucial for those dealing with joint pains or mobility issues, enhancing their physical health and social well-being. 

ADVANCING WATER SAFETY EDUCATION 

Understanding the critical importance of water safety, especially for children, we have made aquatic safety education a cornerstone of our mission. By extending our educational programs to childcare centres and schools, we actively work to prevent drowning incidents and promote safety. Our ongoing commitment to clear communication and signage at our venues underscores our dedication to safeguarding our communities. 

CONTRIBUTING TO GENERAL HEALTH AND WELLBEING

Recognising the impact of health and fitness on reducing the burden on Australia’s medical system, we view our role in providing well-maintained aquatic and leisure facilities as a fundamental responsibility. Our efforts aim to foster a healthier community, thereby contributing to the overall reduction of healthcare costs and creating a more vibrant society. 

EMPOWERING LOCAL COMMUNITIES

We create employment pathways for young people and diverse communities through school-based traineeships and partnerships like Aqua English. By providing real-world experience, qualifications, and tailored support, we build skills, confidence, and inclusion – empowering individuals while ensuring our workforce reflects community diversity and develops the next generation of leaders.

Low Impact Products

City Venue Management is committed to reducing environmental impact across its aquatic and leisure facilities by introducing low-impact products and sustainable operational practices.

Across the aquatic industry, facilities consume significant volumes of materials each day — from food and beverage packaging to cleaning supplies, pool chemicals, and maintenance products. Recognising the environmental footprint of these high-volume materials, City Venue Management has implemented a strategic initiative to identify more sustainable alternatives across its venues.

Working closely with suppliers and procurement partners, the organisation has begun transitioning to products and materials that reduce waste and environmental impact. Key initiatives include the adoption of sustainable packaging solutions, reducing non-recyclable materials within supply chains, and prioritising biodegradable alternatives wherever operationally possible.

These changes span multiple operational areas, including café and retail packaging, cleaning materials used within aquatic environments, and general consumables used across venues.

In addition, City Venue Management has begun transitioning elements of its operational vehicle fleet to hybrid engines, helping to reduce emissions associated with daily facility operations and logistics.

While each individual change may appear small, collectively these initiatives contribute to a meaningful reduction in the organisation’s carbon footprint.

By continuously reviewing operational materials and collaborating with suppliers to improve sustainability outcomes, City Venue Management aims to set a positive example for environmentally responsible aquatic facility management.

Empowering Local Communities.

Aquatic and recreation facilities play an important role in strengthening local communities, providing spaces where people of all ages can connect, exercise, and develop lifelong skills.

City Venue Management works in partnership with local councils and community organisations to ensure aquatic facilities are more than just places to swim, they are welcoming hubs for health, wellbeing, and social connection.

Across its network of venues, City Venue Management supports a wide range of community-focused initiatives including learn-to-swim programs, school partnerships, local sporting clubs, and inclusive recreational activities designed to encourage participation across all age groups and abilities.

These programs help build stronger, healthier communities by increasing access to physical activity while fostering confidence in aquatic environments.

Community engagement is also central to the organisation’s approach to facility management. By working closely with local stakeholders, City Venue Management ensures that each venue reflects the needs and priorities of the community it serves.

This collaborative approach enables aquatic centres to support important outcomes including water safety education, youth development, active ageing, and community wellbeing.

Through continued investment in programs, partnerships and facilities, City Venue Management remains committed to empowering local communities and creating spaces where people can come together, stay active, and thrive.

Advancing Water Safety Education.

Water safety remains a critical priority across Australia, and City Venue Management plays an important role in helping communities develop the skills needed to stay safe in and around water.

Through its swim school brand Rackley Swimming, the organisation delivers structured learn-to-swim programs for children and adults across numerous aquatic facilities. These programs are designed to build confidence, safety awareness and swimming ability from an early age.

Lessons begin with early childhood water familiarisation and progress through to advanced stroke development and squad training.

Beyond individual skill development, these programs contribute to broader community safety outcomes by ensuring more Australians develop essential water confidence.

By integrating learn-to-swim programs within professionally managed aquatic facilities, City Venue Management helps create environments where families feel safe, supported and encouraged to participate in lifelong aquatic activity.

Get In Touch

If you’d like to know more about who we are, how to partner with us or for more information on our careers, please feel free to get in touch using the form below. We’ll get back to you as soon as we can. Or, if you’d like, call us on 1300 992 583.

For all media enquiries, please send an email to
media@cityvenuemanagement.com.au

Child Safeguarding

We take Child Safeguarding seriously, please provide your feedback regarding CVM’s approach and implementation of our Child Safeguarding policy below.

If you have any urgent concerns for the safety or treatment of a child please contact 000, or for more information on reporting child safety issues please speak to our Child Safety Officer on Site, or submit a request below:

Location Of Incident

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